Elders Gunnedah celebrated as branch of the year after outstanding 2017
Pride in the pink shirt, hard-working attitude and a strong ethos have driven Elders Gunnedah to be awarded the Company’s Branch of the Year.
In 2016, Gunnedah and Tamworth combined their retail offering with a new team which significantly increased the district’s capabilities to deliver premium service to local clients. The joint approach brought together expertise in management, stock control and agronomy, creating business efficiencies that resulted in a more comprehensive customer service offering.
As part of this customer service focus, the team regularly conduct client information days to help to deliver the latest industry or producer specific information. They also aim to assist clients holistically, by offering service across the various Elders products – from banking, to livestock and wool, to insurance and agronomy.
Elders Gunnedah have built a strong presence in their local community, with each employee committing time to schools and charities to show support and represent the Elders brand positively.
Elders’ North Zone General Manager, Greg Dunne, says that Gunnedah are an example of a branch who always have their clients’ and one another’s best interests at heart.
“We’ve had a huge year at Elders, with much of our success driven by branches like Gunnedah who go above and beyond to find the best outcome for their clients,” says Mr Dunne.
“This commitment to our values – particularly integrity and customer focus – has led to high performance across all areas and overall, strong FY17 results,” he says.
“I’m proud to congratulate the team and looking forward to seeing what they deliver in 2018.”
In a speech on the night, Branch Manager Nik Hannaford, said that his team let the value of respect shape the way in which they do business.
“It is a great honour and privilege to win this award for our staff who are all very dedicated to the cause and to each other,” said Mr Hannahford.
“Our main ethos at Gunnedah is respect. Respect for one another, respect for our clients and respect for the shirt that we wear,” he said.
“We believe in the branch and in the brand.”
“When you take these values into account in all of your dealings, you can’t stray far from doing what’s right for everyone, and I think that shows in what we’ve achieved and built here over the last few years.”