Interacting with Elders Branches
Open for business
Never before has it been more important that Australia’s food supply chain remains fully functioning and uninterrupted. We are pleased to confirm that as an essential service provider to the agricultural sector, Elders is not subject to any Government mandated shutdowns or border crossing restrictions. We remain open for business and here to support you with all of your on-farm needs, albeit with a few tweaks to the way we operate.
We’re happy to see you, however, we respectfully ask that you do not to come into our branch if you:
- Have returned from overseas in the last two weeks
- Have come into contact with persons infected with COVID-19
- Have symptoms that include dry cough, temperature or difficulties breathing
- Are generally unwell.
Orders and deliveries
We’re always available to discuss your needs and ensure we’re supporting clients, regardless of circumstances and are happy to do business with you by phone or email direct to your local branch.
- Branches can organise contactless delivery or pick up options if you are unwell or have concerns.
- Remember, you can access your Elders account via our online portal. If you’re not yet registered for the online portal please sign up here.
- For those who are also banking clients, remember that there are other ways to bank, including by phone and online.
Sales and auction events
In accordance with the guidance from Australian Livestock Producers Association (ALPA) and Agriculture Minister Hon. David Littleproud, we are continuing to provide livestock saleyard and wool auction services. New safety protocols apply, including limiting attendance to essential participants only, registering attendees and practicing physical distancing. Please contact your local agent for more information.
In light of restrictions on real estate auctions, we have also made the decision to suspend all clearing sales. Again, please talk to your local branch about alternatives, including Auctions Plus or private sales.
For information relating to federal, state and territory grants and assistance, tax and business support and border control.
These are extraordinary times for all Australians. While agriculture remains a resilient industry and we feel confident in its ability to prosper in times of challenge, it’s important for us to make sure that mental health remains front of mind for our own people, our clients and our communities. If you need to speak to someone about how you are feeling, please don’t hesitate to contact our partner Beyond Blue, with trained counsellors available 24 hours a day, on 1300 22 4636.
In light of COVID-19 we want to thank our rural communities for working as hard as ever to ensure the supply doesn’t run out.