Branch manager recognised for support in drought-stricken Walgett
Elders Walgett branch manager Mark Jones has won the Company’s national Sales Performance Award this month for his support to clients facing their worst drought on record.
As one of the worst drought affected districts in NSW, Walgett farmers are now experiencing four successive years of no rain.
Conscious of Elders’ ability to help clients facing tough times, Mr. Jones was instrumental in introducing the Walgett branch plan which turned the business around and aims to benefit clients by focusing on their needs.
The Walgett branch plan focuses on maintaining a high level of service and communication with clients by regularly ‘checking in’.
Mr. Jones said he sets his team members specific goals for daily phone calls and trips out to properties to ensure their clients feel supported and have everything they need.
“Client loyalty is what carries you through thick and thin, so it’s important to give back and be supportive wherever you can when the going gets tough,” said Mr. Jones.
To further service his clients, Mr Jones has initiated client information days offering a BBQ and a key speaker to share their expertise, give tips, and bring awareness to value-add products.
“The information days are really an opportunity to add value to our clients. It gives them a chance to learn more and ask questions,” said Jones.
Sales Manager – North, Jamie Brogan, says that Mark has turned the branch around with his client-focus and continuous hard work.
“Mark demonstrates exceptional commitment to his clients and wider community,” said Mr Brogan.
“He has been able to think outside the square about ways he can assist his clients to be more successful in their business,” he said.
“His focus on building long-term relationships ensures that our clients know we are here to help them in whatever way we can even when times are difficult.”
As well as national recognition amongst the network, Mark’s award will give him the opportunity to travel to Adelaide in December for the One Elders awards dinner.
“It’s been a tough few years but the support of the network and the satisfaction of helping clients through hard work makes it ultimately rewarding,” he said.
“We are still praying for rain but until then we keep on doing the best we can with what we have.”