Recognising commitment with One Elders
The One Elders Awards program recognises and rewards employees and teams whose performance and safety outcomes significantly contribute to business results, and demonstrate our values-based culture. Each month Elders recognises a high achiever in the area of sales, operations and safety who has demonstrated our values of integrity, customer focus, accountability, team work, and innovation.
One Elders Sales Performance Award
Michael Brooks – Bothwell
Having worked with Elders for 48 years, Michael knows a thing or two about delivering outstanding customer service. He is well-known for being a great asset to his team and the area, often going above and beyond to assist surrounding branches and clients. His positive and hard working attitude have earned him a number of clients above his competitors, and the respect of his colleagues.
Michael says that a lot of his success boils down to good relationships and delivering on promises.
“I have been employed at Elders/Websters for 48 years and during this time I have built very strong relationships through old fashioned hard work and continually delivering outstanding service.”
“I’ve always had the attitude that no job is too small… I constantly go over and above the call of duty to ensure my clients receive better service than my competitors and I think this is what has been the backbone of my success within my tenure in the agricultural industry.
One Elders Operational Performance Award
Amy Oliver – Adelaide
As a credit office at Elders Head Office, Amy is responsible for opening temporary livestock purchase and vendor accounts to support livestock teams nationally. Amy has been recognised for her efficiency and ability to work to tight deadlines with a large workload, resulting in a quick turn around and support for the network even in peak times. The work of Amy and her team, help to ensure that front end staff can better service their clients.
She says that working closely with her team and striving to be as efficient as possible, allows her to deliver great service.
“I thoroughly enjoy a fast-paced work environment and being organized allows me to be able to coordinate my workload in a way that I am best servicing our team and the network.”
We all work very closely together as a team in Credit and particularly in peak times, providing support to each other and to the branches is pivotal. There is a high volume of work at these times, with new applications and deferred purchase accounts, so I aim to ensure I am processing my own temporary account and account maintenance requests as quickly as I can so that I can also assist the credit officers in my team with their applications and they provide me that same support.
“Working as a team and sharing the workload allows us to process applications accurately and reduce turnaround times so that the branches can better service client requirements.”