Instant access to keep you informed and in control
Features of Online Client Services
Information is presented in an easy to use format and presented graphically where appropriate.
Online Client Services gives you access to a range of tools, including:
- Past and present trading account statements
- Details of your purchases
- Trading budget comparisons
- Transaction analysis
- Wool test results and sales prices
- Printing and download capabilities
All information is protected by 128 bit encryption technology and utilises security certificates to ensure authenticity.
The Frequently Asked Questions (FAQs) listed below may be able to answer any questions you have. If you can’t find the answers you need, please email us. We respond to all client queries as soon as possible.
Access your Rural Bank Account
Frequently Asked Questions
Yes – you can view and print out any information that is displayed.
You need to call us on 1300 655 688. You will be asked some questions about the information your provided in your registration for security purposes.
No – the system has been designed to perform well using lower speed (bandwidth) connections.
No – if you are using a recent browser version that is capable of running 128 bit encryption you will not need to download any software.
For security reasons, if you are logged in to Online Client Services and do not press any keys or click any links for 15 minutes, your session will be terminated. If this happens, you will need to log in again.
If any new developments are made to Elders Online Client Services, you will be notified by email. Any information that you may need for upgrading to meet the requirements of the new software will be sent to you at this time.
You should contact our Helpline on 1300 655 688.
All data transmitted via the Internet is protected by data encryption which meets the world’s best practice for financial services. Our use of digital certificates also guards against anyone impersonating us.
Every time you connect the server will send a digitally signed certificate which you can check for authenticity. To view the certificate when you are connected, you can double click on the closed lock icon visible in the status bar of your browser frame.
Check the following certificate properties:
The Subject field: Elders and the Issuer should refer to Verisign.
If you don’t have a browser capable of using 128 bit encryption you will need to upgrade your browser to a more recent version.
If you do have a capable browser, please check that SSL 3.0 is enabled.
If you connect to the Web through a Web proxy, You may need to change your proxy settings. Please ask your System Administrator/Internet Service Provider for more information.
Access Elders Online Client Services.