Community - Elders Rural Services

Bushfire Assistance – Contacts for Primary Producers

We share the nation’s distress over the bushfire crisis in Australia this summer. Words cannot express the gratitude we have for the individuals, organisations and firefighting services who support this emergency that is devastating rural communities and primary producers across our country. Elders staff are working together with local communities to provide any support possible to towns and clients affected. Below is a brief summary of some of the support options available to primary producers who have been impacted by bushfire.

Elders Assistance

Livestock Services

Elders may be able to help clients assess injured livestock and source feed, transport and agistment options for surviving livestock. Contact your local Elders Branch.

Elders Branch Locator

Emergency Government Assistance

Federal Government Assistance

Bushfire-affected Australians in declared regions can claim disaster payments via the Services Australia (Centrelink) 180 22 66 phone line and via Mobile Service Centres in impacted regions. Information on eligibility is available from the Human Services website.

Human Services Website

SA Government Assistance

A grant of $15,000 is available for eligible primary producers affected by the Kangaroo Island bushfires. For more information, including eligibility criteria or to apply, phone the PIRSA Recovery Hotline on 1800 931 314 or visit the PIRSA website.

PIRSA Website

For information on additional assistance available on Kangaroo Island and other parts of SA, visit the Department of Human Services website.

SA Department of Human Services Website

NSW Government Assistance

Those in need of shelter, food, water or other essentials can call the NSW Disaster Welfare Assistance Line on 1800 018 444 or visit a Disaster Welfare Assistance Point.

NSW Office of Emergency Management Website

VIC Government Assistance

An Emergency Relief Assistance Payment is available for up to seven days after the event if you are unable to access or live in your home because of an emergency. Visit a relief centre or the VIC Emergency Website.

VIC Emergency Website

Information and support for Australian businesses affected by the recent bushfires. Includes government financial help, grants and programs, employer support and insurance claims. Website updated daily. Website


Other Services

Beyond Blue

For those affected by the crisis, past and present, the Beyond Blue support service is available 24 hours a day, 7 days a week at 1300 22 4636.

Beyond Blue Website

Beyond Blue have also developed a dedicated webpage to assist individuals affected by bushfire.

Beyond Blue Bushfires and Mental Health Website

Rural Aid

Rural Aid provides assistance to farmers and their communities in times of need. Assistance available includes financial grants, fodder and water (Buy a Bale scheme), counselling and volunteer farm labour.

Rural Aid Website


BlazeAid works with families and individuals in rural Australia, after natural disasters, to rebuild fences and other structures that have been damaged or destroyed. For details see the BlazeAid website.

BlazeAid Website

Further Information

For further information on livestock services and managing animal biosecurity and for a full list of assistance, visit the National Farmers Federation ‘Farm Hub’ website.

NFF Farm Hub Website

Elders is committed to giving back to the community

Elders support a range of business, community and charitable organisations each year across rural and regional Australia. We see this as a way of contributing and giving back to the communities in which many of our staff, partners, customers and clients live and work.

At Elders, our key priority is the safety and wellbeing of our people, and the communities in which we operate.

With our staff and clients located across all areas of Australia, we understand that sometimes it can be difficult to address complex issues around health and wellbeing, drought, financial assistance, and farm safety.

Elders staff member with clients

Health & Wellbeing Support Services

To help start some of those conversations, a range of support service links are available to you, listed below. Beyond this list, if you or someone you know needs support, please speak to your local GP.

Beyond Blue

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

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Heads Up is all about giving individuals and businesses free tools and resources to take action.

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Black Dog Institute

The Black Dog Institute is a not-for-profit organisation and world leader in the diagnosis, treatment and prevention of mood disorders such as depression and bipolar disorder.

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Ripple Effect

The Ripple Effect is a platform for people from the farming community to tell the story of their experiences of suicide. By sharing a story of what has helped you, you can help others learn and take action to make positive changes for their health and wellbeing.

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My Compass

An online mental health tool and smart phone application. My Compass provides a personalised self-help program that you can use on your mobile phone, computer and/or tablet.

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Mindhealthconnect is the easy way to find mental health and wellbeing information, support and services from Australia’s leading health providers, together in one place.

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MensLine Australia

MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns.

Phone: 1300 78 99 78

Kids Helpline

Kids Helpline is a free private and confidential phone counselling service specifically for young people aged between 5 and 25.

Phone: 1800 55 1800

Perinatal Anxiety & Depression Australia (PANDA)

PANDA provides a vital service across Australia by offering the only specialist national perinatal mental health telephone counselling service. They aim to reduce stigma around perinatal anxiety and depression and provide educational services to health professionals and the wider community.

Phone: 1300 726 306

Suicide Call Back Service

The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone and online counselling to people 15 years and over who are suicidal, caring for someone who is suicidal, bereaved by suicide or are health professionals supporting people affected by suicide.

Phone: 1300 659 467


SuicideLine is a 24/7 telephone counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide.

Phone: 1300 651 251


Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Phone: 13 11 14

Cancer Council

Providing evidence-based, up to date information about all aspects of cancer.

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Breast Cancer Network Australia

Breast Cancer Network Australia (BCNA) works to ensure that Australians affected by breast cancer receive the very best support, information, treatment and care appropriate to their individual needs.

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healthdirect Australia – Rural and remote health

Delivering health services by contracting with service providers, managing ongoing operations and implementing governance structures so that our health services are provided safely and efficiently.

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Allergy and Anaphylaxis Australia

Improving awareness of allergy in the Australian community.

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Rural and Regional Health Australia

A central entry point on information about Commonwealth regional health and ageing programmes for people living in regional Australia.

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Striving to support people in the community who have been marginalised and who are experiencing hardships and challenges in their lives.

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BetterHealth Channel

Providing health and medical information to improve the health and wellbeing of people and the communities they live in.

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Asthma Australia

An information and resource site for people with Asthma.

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Royal Flying Doctor Service

The Royal Flying Doctor Service is one of the largest and most comprehensive aeromedical organisations in the world, providing extensive primary health care and 24-hour emergency service to people over an area of 7.3 million square kilometres.

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Relationships Australia

Relationships Australia is a leading provider of relationship support services for individuals, families and communities.

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Heart of Australia

Heart of Australia delivers fortnightly specialist medical investigation and treatment clinics to regional, rural and remote area communities across Queensland, including Dalby, Goondiwindi, St George, Charleville, Roma, Emerald, Barcaldine, Longreach, Hughenden, Charters Towers and Moranbah. Heart of Australia provides specialist medical services including cardiology and respiratory medicine, so you will require a referral from your GP in order to make an appointment.

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Safe Work Australia

Safe Work Australia was established with primary responsibility to lead the development of policy to improve work health and safety and workers’ compensation arrangements across Australia.

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Farm Safety for Just Kids

Promote a safe farm environment to prevent health hazards, injuries, and fatalities to children and youth.

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National Centre for Farmer Health

The Centre provides national leadership to improve the health, safety and wellbeing of farm men and women, farm workers, their families and communities across Australia.

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Farmsafe Australia Inc

Australian Centre for Agricultural Health and Safety Research and innovation centre investigating incidents of injury and death on Australian Farms.

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Australian Centre for Agricultural Health & Safety

Research and innovation centre investigating incidents of injury and death on Australian Farms.

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Agriculture Victoria

Agriculture Victoria has been created to give greater visibility to the agriculture activities of the Department of Economic Development, Jobs, Transport and Resources (DEDJTR), giving a clear identity to agricultural services and initiatives with the department.

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Guide to managing risks in cattle handling

This Guide provides information on how to manage risks associated with cattle handling at a workplace. Cattle handling can present significant risks to workers including injuries and fatalities, such as from being crushed, gored, trampled, hit or bitten by cattle.

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Drought Assistance – Australian Government

The Australian Government provides a number of assistance measures to support farm families, farm businesses and rural communities to prepare for, manage and recover from drought and other hardships.

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Drought Assistance Programs – Queensland

Queensland Government and Australian Government offer programs to help farm families, farm businesses and farm communities affected by drought.

This page provides broad descriptions of government drought assistance programs available to Queensland producers.

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Victorian Government Agriculture Grants

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Assistance for Isolated Children Scheme

Help for families with students who cannot go to a state school because of geographical isolation, disability or special health needs.

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Farm Household Allowance

Help for farmers and their families experiencing financial hardship.

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Community Partnerships

Elders and the North Queensland Cowboys have announced a joint community program targeting mental health.

You may not be aware that the Cowboys are a community owned, not-for-profit organisation with an award-winning community portfolio comprising of 11 programs. Similarly, Elders is committed to making safety our number one priority for staff and the communities in which we operate. Together, we will be working on a new community program targeting mental health.

Mental health has a larger impact in Australia than the road toll, with 1 in 3 women and 1 in 5 men expected to experience anxiety in their lifetime. With the difficult conditions in Queensland continuing, the mental health of these communities is of utmost importance to both organisations.

Mental health has a huge impact on both our personal and work life as well as that of our clients. With those in rural areas half as likely to access support services as those from metropolitan areas, it’s important to ensure that we bring this important topic to the table and support our work colleagues, clients and friends.


Community News

The NSW quad bike safety improvement program offers support to NSW farmers to undertake harm prevention activities associated with on-farm use of quad bikes.

The program includes a time and funds limited small business quad bike safety package to reduce tragedies and injuries on NSW farms. The NSW government will be offering rebates of up to $500 towards the purchase of compliant helmets, Operator Protective Devices, the purchase of a safer vehicle and undertaking training courses tailored to farmers. For more information about your eligibility, visit the website or read the frequently asked questions.

The Quad Bike Workplace Safety Survey (QBWSS) aims to obtain a better understanding of quad bike use and related crashes and injuries that occur in the Australian and New Zealand workplace. Outcomes from the study will answer some important research questions about quad bike safety.

See more

Stand Up Speak Up

At Elders, our key priority is the safety and well being of our people and the communities in which we operate.

Launched in 2014, our Stand Up Speak Up campaign is all about starting the right conversations and providing people with effective tools to do so.

To hear why it’s important to Elders, watch some of our stories on the Stand Up Speak Up YouTube channel.

For more information or to contact us email,

To see how we can help your community, contact your local branch.

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