Toowoomba continues winning streak with Russell’s recognition for performance
Elders Toowoomba continues to deliver outstanding customer service and overall performance after their recognition as Elders Branch of the Year 2016. Just this month, farm supplies support officer Russell ‘Rusty’ Gersekowski was awarded the Company’s national One Elders Operational Performance Award, reflecting the strong work ethic and dedication that permeates the branch.
As a key point of contact for the branch’s farm supplies business, Mr Gersekowski is a vital part of the Toowoomba team, largely responsible for overseeing their fertiliser and seed product categories, managing agency and consignment inventory, day-to-day freight logistics, and of course working directly with customers to meet their needs.
As well as going above and beyond within his role, Mr Gersekowski is a well-respected and valued team member, saying that he is lucky enough to work with a group of people he would consider mates as well as colleagues.
“We have a good team here who really care about each other and know how to have fun as well as get the job done,” says Mr Gersekowski.
This attitude carries onto customers who Mr Gersekowski says he has built some great relationships with.
“I think I genuinely care about my clients and their businesses and that fosters trust,” says Mr Gersekowski.
“From the moment they come into the branch I try to offer a high level of customer service based on their needs, ensuring to follow up on their enquiries and make sure they feel valued,” he says.
“It’s not hard to treat someone how you’d like to be treated – I always bear this in mind and try to carry it into my work,” says Mr Gersekowski.
Toowoomba is well-known across the Elders network as a high performer in sales results, customer service, and product knowledge. Zone general manager – North, Greg Dunne says that Mr Gersekowski’s attitude towards his work and team-mates has been a contributing factor to the overall success of the branch.
“There is a clear correlation between the success of the Toowoomba branch with how they are able to build strong rapport with clients by approaching their work every day with a can-do attitude and supportive approach to the rest of their team,” says Mr Dunne.
“I have no doubt that the way they work to foster a positive culture within the branch has contributed to their overall success,” he says.
“Russell is deserving of this award and is a true example of how mind-set and attitude are drivers of high performance. I commend his dedication amongst a heavy work load and admire the strong work ethic that is helping to grow our reputation within the area and keep our customers happy.”
Mr Gersekowski will be invited to attend the annual One Elders awards night in December with the opportunity to win the overall operational performance award for 2017.